Mr Price Home Online & MoveIt = Terrible Service!

Never before have I received such terrible service.

On 10 October 2017, I ordered furniture from Mr Price Home Online, from their Parkview (Pretoria) store. Was told that these three items will be delivered within 5 to 7 working days. On 17 October 2017, delivery was scheduled (via MoveIt). Was told that they will deliver between 13h00 and 17h00. It was delivered at 17h30... Not only were they late, they were ****y and they only delivered two of the three items, without any notification or explanation.

On 19 October 2017, I went back to Mr Price Home (Parkview) to get clarity on the incomplete delivery. They could not provide me with answers. Later that afternoon - MoveIt phoned - I can expect delivery on 20 October between 09h00 and 14h00. That Friday, I sat at my home the whole day... waiting! At ±13h50, I phoned MoveIt. Their response "Oh sorry, the delivery was not meant for you"! No one thought to phone the customer to inform her??? And no explanation could be provided.

Monday, 23 October, I went back to Mr Price Home (Parkview) for an explanation. Again, none could be provided, and this was accompanied by a useless shoulder shrug...

After numerous follow-ups, phone-calls and frustration, MoveIt phoned yesterday stating that delivery is scheduled for today (27 October) between 13h00 and 17h00.

Guess what... it's 17h45... NOTHING! No delivery, no phone call, nothing!

This is pathetic service; never have I received service like this, where they just do not care about their customer service, where a shoulder shrug and "mmm sorry" is "acceptable" - a service I will NEVER use again! Mr Price Home has lost a customer for life!