Mr Price goes environmental friendly and refuces to provide prrof of purchase items

I am working for a charity organisation and purchased clothes for the Poor o 24 ec 2020. I was informed by teller process my email address on the system. When I received my EFT transaction doc, I noticed that the sales items and pricess were not recorded on this doc, I requested an Invoice as I require it as proof of purchase as we are an NPO Orginasation with strict financial controls. I was informed that the STORE does not print Receipt/Invoice and that it woudl be mailed to me. The morning of teh 30 Dec, i phoned Mr Price and had to choose various options. I cosoe and Option and then I was redirected gain to the Options. After 4xtimes going in circles I went on WhatsUp as per the request of austomaetd mesage and Whatsup my concerm. After sending Whatsup message I received a Menu. I resedn my mesage and again received a Menu. This also went in ciricles. On the 31 Dec 2020 I went to see STORE Supervisor and informed her that I did not receive the email with my Receipt / Invoice. She checked the system and I saw my email address which was correct and she informd me that they have emailed my receipt. Informed her that as I am here today as I did not receive my receipt. She informed me that the store cannot call up my receipt. I gave her my EFT Trans ID, which was 139 813. She tracked my docket which only showed item nmber and price and no description. This she could also not print. She informed me that all purchases on a specific date they can assess Receipt, therefater the Receipt are not avaiable. I explained to he that I require the Receipt as I work for an NPO Organization. She contacted he HQ and she informed me that they will send her my Receipt. She took my cell number and will call when she had recveived it. On the 3 Jan 2021, I send my wife to request Receipt. She was informed taht HQ decised not to give receipt hence she did not contact me to fecth receipt. Tod date I did not recieve receipt which I view as terrble service as well as in conflict of consumer protection as without Receipt one do not have recourse for goods returm, check pricesed on receipt as well as prrof of purchased for companies that does requires receipt.