CM
Charmaine M

1 reviews | Active since Nov 2018

07 Oct 2024, 12:29

Mr Price Fruad

I have once again being a victim of ***** that happened on my Mr Price card. This has happened for the fourth or fifth time, and this year it's the second time happening. It puzzles me how these purchases are being made because whenever I make a purchase at the store, the cashier always requests for my identity document. This leaves me thinking that these *****ulent transactions are being made by their staff. To top it up, over and above the fustration of running up and down doing afidavits and constant follow up with their ***** department for them to speed up the process, you are still subjected to pay the interest on these transactions plus the fact that the amount you are supposed to pay on your account increases and failure to pay that you get calls telling you about this "debt" which was never on your budget. I am really disappointed with how Mr Price is failing to protect us from these *****ulent transactions and the fact that you must wait for weeks before they sort out their negligence.

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Replies (1)
Mr Price
Mr Price's reply07 Oct 2024, 14:06
Official
Hi Charmaine Meyiwa,

I trust you are well. 
Thank you for taking the time to bring this matter to our attention. 
We would like to apologize for the inconveniences and frustration caused and assure you that we are investigating this matter.

Kind Regards
Mr Price