1 reviews | Active since Oct 2016

27 Jul 2017, 22:11

Mr Price Fourways Mall ****py Service

<p>Today I went to Mr Price in Fourways mall during lunch time. The store was not busy at all, there were two cashiers on duty. I was number one in a queue of just two people. One cashier was busy with a customer, and the other one was just on some ‘go-slow’ kind of mode. She finally yelled ‘next customer please’ with little enthusiasm and energy. She greeted me (at least she got that right), but was very slow when packing my items into the plastic bag, she was as slow, as slow can be, it was as if she didn’t want to be there. And she kept on chatting with her colleagues. I truly believe she could have been quicker if she wanted to, she was just deliberately slow. She finally completed her tasks and asked if she could email me my receipt, I said fine and took my items and left.</p> <p>As if my time wasn’t wasted enough, the damn security guard wanted to go through my plastic bag, to ‘check’ was inside the plastic as if I’d ****** something. I mean she took out some of the items out of the plastic and didn’t put them back inside (where she found them), I really do not get the point of that entire process. Or is only done to black people? It was truly demeaning! I mean just finished paying for my items, and I take a few steps to the door and my plastic bag must be ‘checked’, FOR WHAT????</p> <p>Mr Price Fourways mall must get its act together, we can’t be having cashiers dragging their feet when they have to give us service. And the security guards have to stop with the ridiculous checks at door(its demeaning and time wasting☹).</p>

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Replies (1)
Mr Price
Mr Price's reply28 Jul 2017, 12:32
Official

Good day

Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.

Regards

MRP