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dianenathanson D

1 reviews | Active since Nov 2016

14 Aug 2018, 19:31

Mr Price falsely accusing a person on theft without evidence

My 19 year old daughter bought a jersey from Mr Price Knysna a few days ago. Today she was wearing the jersey and walked into Mr Price to go and look at clothes. She tried on a few items but could not find anything so decided to walk to another shop. A Mr Price attendant pointed her out to a security guard accusing her of *****ing the jersey., the security guard in front of members of the public marched her back to the store. The slip for the jersey was in a packet left in the car which can be produced at request. She was traumatised and humiliated by the staff in front of the public. The staff member who accused her could not confirm that she had actually witnessed a theft. My daughter asked them to check their cameras which they confirmed they had but they did not check the footage, eventually the cashier who assisted her with the purchase confirmed that she had indeed bought the jersey. My family will never buy anything from Mr Price again and I am going to seek legal council on defamation of character which was witnessed by several people. Mr Price - be very careful of who you accuse and check your camera footage before you go around traumatising innocent people.

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Replies (3)
Mr Price
Mr Price's reply15 Aug 2018, 14:59
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

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dianenathanson D's update17 Aug 2018, 17:12
Reviewer Update
I see that my complaint has not been taken seriously as I have hade no feedback. I am going to get the name of the manager and the staff member who accused my daughter and then I am going to see my lawyer.
Mr Price
Mr Price's reply19 Aug 2018, 11:51
Official

Good day

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

Mr Price