Mr Price doesn't take their customers seriously

I bought 2 pairs of joggers (with other stuff) for my daughter on my mom's Mr Price account at the Springfield branch in Durban on Saturday the 27th of March. I must've thrown the till slip out because when I was looking for it, I couldn't find it. I needed the slip because a few weeks after purchase, my daughter wore a pair of the joggers and then they were put in the wash. After coming out of the wash, the joggers were full of those fluff pills and looked like they were years old. I was not impressed at all because just after one wash, these pants were now only good enough to sleep in. Not what I expect at the prices we're charged. I private messaged Mr Price on Facebook on Saturday the 8th of May along with pictures and received a response the following day, the 9th of May. They asked for my proof of purchase and I told them that I don't have it but it was bought on account so surely they can get a duplicate using account information. They asked for the date it was purchased and I had to check my bank statement because I had made a payment on that account the day I bought these joggers, and also I just couldn't remember the date. I had come up with 2 possible dates which was either Saturday the 27th of March or Saturday the 3rd of April, the 27th of March being the most possible. On the 10th of May they responded saying that the matter has been escalated to their Quality Team and so I waited. On the 21st of May I sent another message asking what the progress was because nobody had contacted me, to which the response was "Hi Alexa-Rae Khanyile . What do you need help with?" on the 22nd of May. I'm angry at this point because I waited weeks for a response on the escalation and then I asked when I need help with. So was there anything actually escalated?? Did I get any help? Was my complaint acknowledged at all?? I told them that I would take the matter to Hello Peter to get assistance and on the 23rd of May they said that they are following up with their Quality Department. I did not make good on my threat until now. It is now the 3rd of June and not a soul from Mr Price has gotten back to me regarding my complaint made alomost a month ago. They didn't even confirm if the account used was even mine, so how are they tracking down a proof of purchase?? They don't even have my contact details, nobody has done their job. I will not let this go because i did not get the stuff for free, I had to pay for it. The quality of everything Mr Price sells has gone to **** but the prices are higher than ever! Bedding I bought from them almost 10 years ago is still being used to this day, yet bedding bought just a few months ago already looks like it was bought 10 years ago. This is what we have to put up with and still can't get our complaints taken seriously.