Mr price doesn’t deliver my order

I placed an order on the 22 April 2019 to this day I still haven’t received my order nor get my money back. I have sent 3 emails to the customer care and they still haven’t told me when I’ll get my order. I have sent a complaint on hellopeter before and didn’t get a response. I still not have my order that I paid R 35 to have delivered within 3 days. No one has told me why my order is taking this long. I want my money back