Mr Price delivers wrong item and refuses to action any corrective procedures

I placed an order online and when I received my order, the completely wrong thing was delivered. When I emailed the helpline, the support rep, Ntsika Nonqona informed me that I need to go to a store to exchange the wrong item. I then questioned why I was the one to be inconvenienced by going to a store (which I don’t even know if they will have the item in stock) if I paid for delivery and the error of the wrong thing being delivered was not my fault. Ntsika then proceeded to flag the query as resolved without responding to me. I have been following up in this query for 5 days with no response.

All other online stores offer free deliver over a certain amount and free collection of exchanges. But with Mr Price, I pay for delivery of the wrong item and I’m expected to go out and find a store that has the item I want? Where is the convenience that should come with online shopping??

The service I have received has been disgusting to say the least and I am very disappointed with this. If you’re not going to follow through on what you advertise then you shouldn’t offer it.