Mr Price DAVENPORT.

Hi all ,

I recently went into Mr Price Davenport to return an item.

First of walking into the store the floor was wet , one door was open and an employee was washing the one door. Now in context to the occupational health and safety , it’s a LAW to have a caution/floor wet sign. However, there was none, clearly the Mr Price Group thinks they are above and beyond the law. ( context of occupational health and safety, a "wet floor" sign is a safety measure used to alert individuals to potential slip and fall hazards caused by wet surfaces, thereby reducing the risk of accidents and injuries.)

Secondly I walked in and no staff was greeting me , all were looking at me as if they had seen an alien , they were busy sweeping , folding clothes and barely anyone was interested in being there of which I understand, I myself am not a morning person.

Now I wanted to return an item I bought in Gateway , the teller asked if it’s a return or exchange and I said return. The skirt had a tiny smudge , which literally slid off as I wipe it off , it’s not STAINED beyond repair so his argument was that it’s stained , he cannot resell it and it’s not hygienic which is a load of nonsense considering the fact that if I walked that store I could have found at least 10/12 items that were in a filthy condition considering the amount of students in the area and that shop there. He kept arguing back and forth , so I asked to speak to a manager as I know at this point he just does not want to accept Gateways return and take it as a loss to his store. It’s more of a pride situation , as I know for a fact his store is never on target and the stock loss is pathetic as I myself have seen teens in there *****ing under their noses. I asked for a superiors number or customer service and he refused to give me that information, I asked for his name as he was not wearing a name badge which confused me as you are a SM with no name badge and he scribbled it down on a piece of till slip.

I have kept the skirt in the same condition , it’s not washed , it has the tag attached to the label , I have the till slip and the skirt needs to be returned as I do not want it and I know I am well within my consumer rights to have that skirt returned. Mangers discretion is to be used in such cases , eg : check if the item is used , smelling of washing powder etc. But this rude , unprofessional manager just wanted to win and argument and prove a point that he will not accept Gateways return. Which makes me questions if I purchased something on vacation , do I now need to return to Cape Town from Durban just to return it ?

This is unacceptable and the level of disrespect is beyond me. I will be taking this further with my model agencies I manage , influencers, and my blogs to show the rest of the people who are scared to speak up that we should not accept this kind of behaviour from Mr Price Davenport.

Furthermore I will be asking my husband to look into the health and safety aspects of this store and ask him to do random spot checks because I know for a fact it is not being met , I will also ask Davenport Center to pull footage as proof of this , especially when they close the store early which I know is ******* as they rent out of Davenport Center and could be fined as well as jeopardise the Mr Price Group as a whole.

It’s sad that your manager thought he could abuse me as he does other teenagers, without knowing the influence I carry and the network I have. I will definitely not let this go.

Kind Regards, Ms M.