KB
Kaylyn B

1 reviews | Active since Sept 2017

18 Mar 2025, 11:35

Mr Price data ****

On the 7th of March i got a call from a sales consultant for an MTN data deal for only R99 for 3gigs of data. Because i am unemployed currently, i asked the consultant whats the catch, whats the additional charges, he said there is none, i am a loyal customer so they offering me this deal. I took the deal as i spend about R170 on data a month so i would be saving now that i am not working. To date, i have not received the data and they charged me R220 instead of the agreed and confirmed amount of R99. I nobody is calling me back, i asked to cancel the deal and return my credit and they don’t acknowledge my request, they said they see my data was not loaded yet but still i dont have it and still my credit was not returned. I paid more than what they confirm and still dont have the benefits. They can debit you immediately but take almost whole month to give the data or cancel the request due to service failure. Pathetic service on

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Replies (1)
Mr Price
Mr Price's reply18 Mar 2025, 15:09
Official
Hi Kaylyn Boonzaaier,

I trust you are well.Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. 
You will receive personal feedback shortly.

Warm Regards
Mr Price