Mr Price

I spoke to Nivashni this morning via WhatsApp and the service was appalling. So disappointed in how Nivashni treated me as a client. And this agent is not the only one who has a behavioural issue.

I communicated via phone call and WhatsApp and encountered rude agents with no sense of empathy. Your agents poorly handled a simply enquiry.

You are more than welcome to check those recorded calls.

These agents need to understand why they’re there.. and that’s to render a service.

Your agents are poorly trained and uninformed, they lack resolution and human contact.No problem solving skills whatsoever. Selective listening. It’s disappointing..