SC
Savvy C
1 reviews | Active since Jun 2020
12 Dec 2023, 11:27
Mr Price - customers ******* use of my email address
One of Mr Price customers is using my email address - this happened a while ago and I had it corrected with much difficulty. Now it has happened again. I’m trying to call Mr Price call centre but I’ve been listening to music on hold for over 10 minutes - this is unacceptably long.
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Replies (2)SC
Savvy C's updateReviewer Update
12 Dec 2023, 11:37I eventually got through after 16 minutes - I could hear that the call was answered - I could hear call centre activity in the background - for about a minute - but the call centre agent did not speak - then the call cut off. This is an unfortunate and common tactic some call centre agents employ (when they don’t want to provide service ) - and if the stats are not managed properly (in some call centres) the agents get away with this and have a call registered against their name / stats
Is this what is happening in the Mr. Price call centre ?
Is this what is happening in the Mr. Price call centre ?
SC
Savvy C's update12 Dec 2023, 11:37
Reviewer Update
I eventually got through after 16 minutes - I could hear that the call was answered - I could hear call centre activity in the background - for about a minute - but the call centre agent did not speak - then the call cut off. This is an unfortunate and common tactic some call centre agents employ (when they don’t want to provide service ) - and if the stats are not managed properly (in some call centres) the agents get away with this and have a call registered against their name / stats
Is this what is happening in the Mr. Price call centre ?
Is this what is happening in the Mr. Price call centre ?
Mr Price's replyOfficial
12 Dec 2023, 16:49Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
Mr Price's reply12 Dec 2023, 16:49
Official
Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price