Mr Price customer service is appalling. Purchased via the app, money deducted from my account but no order no- 48 hours later.

I ordered items via the Mr Price app on the 1st of June, money was deducted from my account but more that 48 hours later I still don’t have an order no. My basket isn’t cleared and this order doesn’t reflect on my profile. For the past 2 days I’ve tried several times to get assistance from Mr Price customer care, and the service is appalling. No one has cared enough to assist me. I’ve contacted Mr Price customer care via email, Twitter, via Watsapp and called as well. I even went to the Cresta store but they couldn’t assist. I even sent my proof of payment to a customer care agent via email on the 1st, I was told my issue would be resolved after 24hours lapse. It’s been more than 48 hours and still nothing but almost 2k out of my account. I’m never again buying on Mr Price online platforms ??!