Mr Price Customer Service equals TERRIBLE!

<p>I have over the past month experienced the worst service from Mr Price Customer Service team. I placed an order on 21/12/2016 on the mr p app, I set the delivery address for Wynberg Cape Town same delivery address I've had for all my other orders prior to this. I requested for 2-3 day delivery and paid an extra R35 for this. On the 06/01/2017 I was still waiting for this order when checking the ref number I noticed that the address on the waybill reflected differently to the address I put in on the app. My parcel was scheduled to be delivered to a place I've never heard of in Gauteng. From the 06/01/2017 to date I have called 9 times. I have dealt with a Fumke who tried assisting. I was told that once the delivery is on route it cannot be stopped and only once it is at the store can they arrange for it to be rerouted, I accepted this. But this order was delivered to the store in Gauteng on the 11/01/2017 yet I am still waiting. I called today again and the person I spoke to could not give me any straight answer as to when this will be delivered, instead she told me that Fumke is not in and it would be better for me to call back and deal with Fumke ***!! I then asked for a Supervisor and she put me on hold for the better part of 5 minutes and I then cut the call. I am so tired I have not once been rude to any of the people I've spoken to as I work in a similar environment so I was empathetic towards them. But I'm done now...P</p>