BF
Burnadette F
1 reviews | Active since Jan 2019
14 Jan 2019, 09:06
Mr Price customer service
I noticed that ********** activities happened on my account. Airtime was bought on my account. I phoned Mr Price customer service. They have advised that I need to submit an affidavit so as to start an investigation on the account. The affidavit has been sent and no response is forthcoming. Can I have a direct person who can attend to my query without having to sent the affidavit up and down to different people without any feedback?
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
14 Jan 2019, 16:44 Good Day
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Mr Price's reply14 Jan 2019, 16:44
Official
Good Day
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
BF
Burnadette F's updateReviewer Update
14 Jan 2019, 16:59Thank you for your response. But no offence, this is not good enough. Please provide me with a contact person assigned to attend to my query and an email address whereto I can forward the affidavit as was requested from me. Regards
BF
Burnadette F's update14 Jan 2019, 16:59
Reviewer Update
Thank you for your response. But no offence, this is not good enough. Please provide me with a contact person assigned to attend to my query and an email address whereto I can forward the affidavit as was requested from me. Regards
Mr Price's replyOfficial
17 Jan 2019, 08:37 Good day
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via ***..
Thank You.
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via ***..
Thank You.
Mr Price's reply17 Jan 2019, 08:37
Official
Good day
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via ***..
Thank You.
Trust that you are well.
Kindly note that the ***** department is in receipt of your email disputing the airtime purchases on your Mr Price Home account.
Please note that the dispute is currently under investigation and the outcome of our investigations will be provided to you via email or telephonic within the next few days.
Should you require further information please feel free to contact Rakhee via ***..
Thank You.