MF
Marzelle F

1 reviews | Active since Oct 2018

16 Jul 2024, 16:42

Mr Price consultants bully clients

Out of my whole account … of almost R650.00, mostly has gone to these “insurance” sellers! If you say no they are so damn rude! Today a lady phoned me again…. Reallllllly! Her kids crying in the back ground No disrespect as a mother myself I understand as well, we need to make end meet financially to feed and provide. I still tried to explain no dis-respect, but the phone was chucked down in my ear? Your sales people when it comes to insurance are very rude, persistent and friendly till they are clearly told a “NO”. This is total rude and beyond the phrase “harassment” in another league! I want ALLLLLLLL insurance cancelled on my account please! I was given a sim card when opening my account a month ago, and was told that “only” once I activate it, I would be charged ? Now I am being charged! I do not want any of your insurance or sim cards, only my sheet street / mr price account!

Your sales people are creating havoc with your clients by just interpreting a question to a yes, or a yes to a no I wanted to put the data to my son’s phone, but hearing that it would then be tranferd to mr price I said very “CLEARLY” no! So i want the recorded voice recordings!

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Replies (1)
Mr Price
Mr Price's reply17 Jul 2024, 09:10
Official
Hi Marzelle 

We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price