Mr Price cbd

Good day

I'm Sending this email because I am appalled by the level of service given at your Mr. Price store in St.george city centre.

I used the change room and accidentally left my phone behind, I was out of the change room for less than five minutes and after I went back to check the phone was missing. I asked the staff at the fitting room for assistance or if they collected the phone from the fitting room and got no help whatsoever.They asked the customer who was in the change room next to the one I used if she had seen the phone and of course they said no. Are the staff you employ so idiotic that they cannot think a person who stole the phone is actually going to say they took it? After that no manager was called to assist me, one staff member stood there playing on her phone and the other just left and ignored me. I am highly disgusted by this as I work in retail myself. Does your staff not check and sanatize the fitting rooms before they let the next customer use it because all of this could have been avoided if that was the case.

I then had to leave the store and ask my husband to go check, then only did they take me seriously and call the manager who then proceeded to check the camera footage. The manager then proceeded to explain that a customer entered the fitting room I was in the exited and entered another stall, all he could say was its the staffs job to make sure clothing is not ****** and that was it. They did not proceed to check what the customer is wearing or check if they are still in the store, I had to ask them to do this myself and only then did they proceed to check But it was too late and the perpetrator had already left the store with my phone.

If your staff had done their jobs correctly and timeously and actually take note of their customers I'd have my phone right now. The model of phone was a hisense H50 and it is not a cheap piece of electronic.

I am highly disappointed in the service I was given and I would like a prompt response with regards to this email and what is bieng done about the ****py staff you have in your store or I will be forced to take this further

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