Mr Price cant sort out my account.

I have an account with Mr Price. I have never skipped a payment and even paid my account of R0 before I repurchased anything. They phone almost 3 times daily to tell me my account is in arrears.

This is an account and you buy on a 6 month payment basis. But for some or other reason they keep on telling me I have my account in arrear I have R14000 in credit and can buy but when I make a purchase today it would not go through due to my account being in arrear. R1400 or something on my account and it is in arrear although i made a payment of R500 on the 3/06. Tried to phone the call center and the lady keeps on repeating you are in arrear and when asked to speak to a manager i was put on hold for 18 minutes.

This is unacceptable. Never skipped payment never did I not pay. And the lady in the shop cant help and the person answering the phone at the call center can't take the time to help sort out this mess. I am considering closing down my account because this is pathetic service for a client that actually pay their account.