Mr Price Cancelled my Order and has not Resolved it!

I placed an order online with Mr Price on Sunday the 11th of September. After entering the card details, I got a message stating that the transaction failed. A few hours later, I went onto my husband's credit/debit card statement and noticed that the amount was deducted from his card! I then went onto my Mr Price profile, and the order was reflecting there, and everything seemed fine. On Monday morning, I checked my profile again to see how far my order is, and then suddenly that order reflected as CANCELLED! However the amount went off my husband's card! I called Mr Price, but I could barely hear the consultant and she advised me they are experiencing line problems. All I could manage to hear from her, is that they were experiencing system issues as the order is not even reflecting on their side. I ended up cutting the call as I couldn't hear her clearly. I then used the whatsapp line, and spoke to Zama. He said he would check for me and revert back. Next thing, I received a message on whatsapp stating the following: "Please be advised that you are paying for the Airtime R125"?!?! Then he sent a message stating "Please ignore". Next, I receive a message stating "Should you have any further questions, please feel free to contact us at any time. Thank you for chatting with us and have a great day. Goodbye!" What the heck?????????? The issue is not resolved! And what circus are you running that consultants are requesting airtime??? Is this a sick joke?? My husband's card is an American visa card. I will not wait 2 weeks for the refund (if the refund even makes it back to the card, as it is not a South African card). I therefore either want this order reinstated immediately, or I want a gift voucher to that value so that I can try reorder today. This is absolutely shocking service from a supposedly professional company!