ML
Mark L

1 reviews | Active since Apr 2010

31 Aug 2022, 12:36

MR PRICE Canal Walk - Refuses to Honor Voucher

MR PRICE Canal Walk refused to honor a VOUCHER. My daughter received a Voucher for R1000 ( however on her phone - the original lost in SA fantastic mail)- MR Price Tyger Valley explained that normally they do not accept a card on a phone (even though all banking is done via cell phones) but they did honor a purchase for just over R500 / the supervisor merely put through a manual card and entered the bar code of daughters voucher. Brilliant service. HOWEVER Canal Walk - no way - the clerk refused the voucher , the supervisor was blantantly rude and refused point blank - even after showing her the previous transaction ! she refused and would not even try and scan the bar code that was on the phone. WELL DONE MR PRICE - your staff at Canal Walk suck - what pathetic service.

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Replies (1)
Mr Price
Mr Price's reply31 Aug 2022, 13:57
Official
Good Day

Trust you well

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks
Mr Price