VV
Varsha V

1 reviews | Active since Oct 2021

05 Mar 2024, 09:16

Mr Price call centres added expenses without permission

ACCOUNT NUMBER: ***There are charges on my account that I did not agree to.

R79- airtime R100 and WhatsApp. R89- funeral cover R49- accident cover

This is *****. Whom ever activated this has committed *****ulent activity on my account.

When signing for the account I agreed to account protection only.

When I took the SIM card it was for prepaid only. And I was told the more I spend on my account the more data I will get.

I would like all voice records of calls made to me and documents that were signed.

I would also like these charges to be reversed from the time it was activated to current.

These services should be cancelled with immediate effect. I asked for the voice recording,instead I was send a cut out of a conversation which doesn't verify if it was me or not. My English is bad, I can admit to that, my wife did come on the line and explain we cannot afford any extra expenses. This email was sent on the 19/01/2024 Nothing is done to date.

Regards Wayne Lodder

0
Replies (6)
Mr Price
Mr Price's reply05 Mar 2024, 10:08
Official
Good day, 

 
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. 
 
Many thanks, 
Mr Price
VV
Varsha V's update06 Mar 2024, 10:31
Reviewer Update
Thank you. I received an email stating that the charges have been removed. However it still has not been reversed to October 2023 when the charges started. As I have said the voice recording will show these charges were refused and the call was dropped. Please advise.
VV
Varsha V's update07 Mar 2024, 10:06
Reviewer Update
No up date as yet. And I am loosing my patients because we are paying more for the extra charge than what was actually bought. And it was without consent.
VV
Varsha V's update08 Mar 2024, 14:38
Reviewer Update
I am still awaiting a response.
VV
Varsha V's update03 Apr 2024, 11:56
Reviewer Update
Still never received a response
VV
Varsha V's update12 Apr 2024, 13:19
Reviewer Update
And up to this day still no response