BN
Buhlebenkosi N

1 reviews | Active since Dec 2018

05 Dec 2018, 16:44

Mr Price call centre and their ********* behaviour

I cancelled a policy through the call centre in March this year, only to find out that the policy was never cancelled. Everytime when I called the call centre they told me it was closed. I also called to reduce the amount on my account and they never did. I'm trying to close and cancel this account and I cannot. I'm in one of their shops and I've been holding for the past 17mins,its 16:45 and their call centre closes at 5pm. What type of service is this?

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Replies (1)
Mr Price
Mr Price's reply05 Dec 2018, 16:51
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our insurance department team leaders, who will handle this matter personally with you. 

Many Thanks 
Mr Price Money