Mr Price Boulders

I went to the shop yesterday the 07th of November 2018 paid for items with my card, and their messed up system said declined only to find out that it already took money from me, when i asked them politely that my money shows that it was debitted at their dirty shop all they had to say was arrogantly say "Please move other people want to pay ur money will come back sesi" as if it was my fault that my money had dissapeared though even on the statement and my bank app it clearly showed it went through to boulders mr price and i havent received my money even now.