Mr Price Baywest Mall

I visited Mr Price Baywest Mall on Thursday 1st of July 2021 where I made a purchase to the value of R230. 28c with my card, the shop assistant then told me that the payment did not go through, I immediately checked my banking app and adviced him that the total was deducted from my account, He called the manager for assistance and while she tried to assist, another lady(emloyee) approached them saying that they should just leave it and that most of time when a client walks out the door they already get their money refunded, well this was not the case, on Friday I contacted the Manager and was advised that their systems was on and off and that she would sort it out on Saturday, I then even got a bankstatrment from my bank(like the manager asjed me to do) in order to proof that the funds did infact go off (which I was charged R60 for, an additional charge just to get my own money back, which I feel is so unfair), she then adviced that Absa is only open from Monday to Friday. This morning I messeged her and was told that I will get an answer before close of bussiness today. I have nothing against all of this, however what frustrates me the most is what if that was my only money, why did the lady stop the manager and store assistant from assisting me there and then, why must I follow up, why is there no priority given to this, or proper training on how to use the store equipment when such like incidents occur. This is poor client service, Mr Price your equipment and lack of training is failing you. And yes its only R230, but its mine, if I where to take an item from your store for that amount, you would see me as a crimanal, so please get your act together and keep your clients in the loop....