Mr Price Bad Service02

I am not happy with the service I'm getting from Mr Price.

I opted for an option to make an account payment on the 25th of September and it was supposed to reflect on my account on the 28th of September as stated online throughout the process of payment.

I received an SMS on the 2nd of October reminding me of making a payment for the amount due.

I went to one of their stores and a call was made to Customer Care and I was told to send my proof of payment to *** and I did, and I have received no further communication form MrP.

Last week I went to one of thier stores again, only to find out my account is now in arrears. And this means bad credit score and therefore bad credit record for me.

I don't know how else to have the situation handled and it is frustrating me because I do not want to have a bad credit score/record.

I later sent a message to Mr Price on Facebook and someone rep**** and said they will handle the matter, but that has not been done to date!!!!

And yesterday (12th Oct) in the afternoon I received another SMS reminding me of an overdue payment again, and my account is now in arrears.