jP
jeremy P

1 reviews | Active since Jun 2018

24 Jun 2018, 11:10

Mr Price bad service

On Tuesday I visited Mr P Tyger Valley to buy a jacket but my size (large) was not available. The assistant said there was however two large sizes in boxes in the store room but it still had to be unpacked. They took my number and promised to call during the week after the boxes were unpacked. Nobody called. On Saterday I phoned the customere care line to find out what is going on. After several failed atempts to get through, I eventually spoke to an assistant who told me rhat they still needed to unpack the boxes. How long can it take to unpack a box? Does Mr P want to do business? I then asked to speak to the store manager. The manager (a female) told me that she would find out what the problem was and promised to get back to me in 20 min. (I later found out that the store manager was in fact a male and not a female - I do not know why the lady pretended to be the manager). It seems that Mr P does not need customers or is not particularry interested in selling goods. The staff is reluctent to do there work by unpacking a box to retrieve a jacket. Luckily a friend om mine told me that there are other cloting stores that also sell jackets! Mr P forgot that the customers do not need them, they need the customers. I was their customer...

0
Replies (1)
Mr Price
Mr Price's reply24 Jun 2018, 12:05
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price