Mr Price bad online service

On friday 10 June 2022, I received a notification that I will receive my order on or before 17h00 until now nothing. On saturday I called customer service and was informed that the system says order could not be delivered only but not stating reasons but the matter will be disseminated to the courier company. I then checked my App it indicated that the order has been shipped I wonder how that happened because when you get the order you have to produce you pin sent or your ID and sign Am so disapppointed with the service cause I have been Mr Price online customer for a long time. I trusted the company with my money that when I buy I will get the order. Today 14 June 2022 I called again twice and was told that someone will call me back to give me feedback. I think there is some ***** acts happening at Mr Price with our money. I cant be stolled for so long with my money. I need assistance on what is happening. Are we ****med by Mr Price online ? Do I need to open a case cause now am taken from pillar to post.