Mr Price BAD online service

I ordered a package of 1 item online, I ordered it for collection. I placed the order on the 10th of April and was informed that i would be able to pick the package up on the 23rd. I was fine with that because with all the public holidays in between it added up to the 7 working days they said it would take. On the 12th of April I got an email stating that the package has been shipped and is on the way to the store for collection. On the 24th of April I sent an email asking about the package as I expected to be notified by the 23rd that my package would be ready for collection, they said they would get back to me and they didn't, so on the 26th I sent another email asking about my order and they said I should await feedback during the day which I did not receive. Then on the 30th I sent an email they told me that I need to send proof of payment which did not make sense to me, because I paid via EFT online and the payment went through or else the order would not have been placed in the first place, they told me that the order is not reflecting but I sent the proof of payment anyways and did not get any feedback from that. On the 30th I also had a chat with the consultant online and was told it would be done latest by Thursday (2 May). The order did not end up coming on the Thursday so I had a chat with the consultant again, in the 3rd of May (a whole entire new month) my frustration levels were escalating and I asked about my order AGAIN and was told that the order would be prioritized and be done latest by Monday (6 may). The order did not come and I received no feedback from Mr Price. I then had a chat AGAIN with the consultant and asked for a refund and the request was ignored but rather was told the same thing, that they'll get back to me with feedback and that they are working on my query. Today 7th of May, I am still waiting for my order that I was told I would be able to receive and did not receive. I was told I would get feedback and not once did I get any feedback unless I approached them. I am highly dissatisfied with their service. It is a service I pay for and I am not receiving the service I was told I would receive. This order was a birthday gift where the birthday person has probably forgotten about their birthday already which I feel like it looks bad on me although it was not my fault. Mr Price has disappointed me more than I would have thought and I do not want to use this service again if this is the customer care that I am receiving. It is pathetic how many times I have to email them and ask about my order when I am being told I will get feedback. I never want to use this service again, because what is supposed to be a convenient solution became such a hassle and inconvenience in my life.