MR Price bad customer service

I’ve been waiting whole day to get my problem solved by MRP. This is pathetic waiting for a consultant to help you on MRP App service.

I placed an order this afternoon around 13h00 and haven’t received any notification that my order when through but my payment went through. Is it so hard to get hold of your own accounts order details that is in front of MRP consultants eyes. Please it’s been almost whole day that I’ve wasted struggling to get your consultants to understand what I need