Mr Price are *****s

I made an online purchase January 29th for my nephew's birthday party February 3rd so naturally I selected delivery in 3 - 5 days, I knew it might take a day or two for the payment to reflect so I didn't think much when the order showed as "Processing" two days later. I looked again February 2nd and it STILL showed as "Processing". About five days later I received an email with a gift voucher because the item was sold out. I called their call center to request a refund as I did not want a voucher and was asked to send an email with my banking details, which I did. The next day I received another email asking to attach my banking details for the finance department, which I did again. Then the NEXT DAY, I received another email that my refund could only be processed with my bank statement. Three days of misinformation delaying my refund. I struggled to find an ATM that prints statements and I work weekdays and weekends so I cannot get to a bank either. I finally found an ATM probably a week later and sent it to one of their agents. My mail was acknowledged. 12 working days since I sent my statement and I still do not have my refund. Going on 6 weeks of terrible customer service.