Mr Price apathy and disregard for clients

My minor son has a phone that I took out on contract for him for emergency calls. Mr Price has this cellphone number incorrectly linked to another client that they handed over for non-payment of an account.

I have responded to the sms', I have phoned their accounts department (who committed to update their records), and I have emailed them to update their records accordingly. I have also made it clear that I hold them jointly liable with MBD legal collections (who they gave this number to) and asked them to ensure that they also update their records.

More than a month later, my son is still being harrassed by sms', and threatening phonecalls. I again emailed Mr Price today, and received the following response: "Thank you for contacting us. Kindly be advised that your son's account is closed and was previously handed over. Please note your son will need to contact MBD as they are dealing with the account. Let us know if we can help you out further. MRP Money"

It just goes to show that Mr Price does not read their emails, and that they do not care about customers.

I have never had a Mr Price account, but have supported them for many years - I am disgusted with their apathy and complete disregard to this issue.