Mr Price account - payments not reflecting on their side

I was contacted by MR price on the 16/04/2019 as my account was in arrears by 30 days. We all make mistakes and every now and again a bill slips through the system and you forget to pay it. I had no issue at all and asked the lady to please email me the statement as the last statement i got from mr price was on the 28/02/2019

She emailed me immediately and i received the statement. I then made the payment via EFT like i do all the time to pay my account. I rep**** to the lady that contacted me with proof of payment.

I was then contacted on the 22/04/2019 again by the same lady and was asked if i made the payment. I said yes and emailed it to her again. We waited on the phone and she acknowledged she received the proof of payment.

I then received an email from the admin clerk Dianne that stated they received the proof of payment but they are having issues with payments on their side. This email was sent to me on the 29/04/2019

So i thought nothing of it.

Now i received a SMS's saying they are in the process of handing me over to the Credit Bureau if i don't make an payment.

I contacted Mr price via their normal contact center and was told my account is in arrears for 2 months. I asked what about the payment i made on the 19/04/2019 then they told me no payment has not been received. I tried contacting dianne as she is the admin clerk but with no luck at all.

My point is if Mr Price cant do their work why am i being punished for their incompetence. I want my payment issue resolved and then i will be closing my account with Mr price for good.

Thank you but i wont support another pathetic ******* company that use bully tactics if the problem is on their admin side.