Mr Price Account *****

A couple of months ago, unauthorised/*****ulent purchases were made on my account without my knowledge. I still had my store account and ID in my possession and not sure how the transaction took place. I reported this and was told that I need to send an email containing pictures of my store card my id and an affidavit that was done and was told that my account would be frozen up until the investigation was completed which took approximately 4 months following numerous calls and emails.

The issue was resolved and was told I needed to go into the store to get a replacement card which I did on the 19th of August. I haven't used this new card up until the 1st of September where I made an online purchase which was successful and I got notified of the purchase made. to my surprise when I wanted to check the balance on my account a couple of days later I noticed that there were 2 transactions that were made on the 2nd of September without my knowledge and I never even received notifications about these two transactions. Now again how does Mr Price allow these kinds of transactions to happen when I have my new card in possession Now I have to follow the same process again of waiting for months and using my own resources to go to the police station and send proof that I didn't make these transactions while ******* can easily and effortlessly use my details to make purchases while I incur interest charges on the account and getting calls from customer care to notify me of my unpaid account. Clearly, I'm not protected as a MRP customer!!! I am sick and tired of this inconvenience caused by this retailer