Mr Price account closure taking 3 months

I requested account closure via the MRP callcenter and was told I need to go to the store to do this. I went to the store on the 29th November 2019, signed the request forms and watched as it was faxed away. I was told it takes one month for the account to be closed. I received a notification that the request for the account to be closed was received. Fast forward to January, I get a statement, I owe MR Price R49. Call the call center to be told rudely that the store only cancelled insurance I need to go to the store, the call center cannot assist. Go to the store, the correct forms were signed initially and I was shown this, The manager called the call center and requested the account be closed. I called a week later and apparently R12 of the R49 was not reversed so the account cannot be closed but it will be done in 3 days. I call today, and once again am told the account is not closed. I request for it to be closed and proof sent, the lady says she will send me proof, once again I receive a notification for request of account closure via email. What the hell????????????? How long does it take for one store to close the account? what hoops must one jump for the account to be closed? Its pretty simple, I don't want the account any longer. What else must one do so the account can be closed? It does not help that the people in the call center are rude and half dead when you speak to them. I couldn't even get a reference for the call because all calls are recorded, they record calls but cannot close accounts? useless