TB
Tasha B

1 reviews | Active since Feb 2014

19 Nov 2015, 10:20

MR PRICE ACCOUNT

I OPENED MY MR PRICE ACCOUNT IN SEPTEMBER, I GOT MY ACCOUNT END OF SEPT, I PAID IT... I THEN RECEIVED MY OCT STATEMENT WITH 2 ADDED OPTIONS ON THE ACCOUNT, WHICH I NEVER ASKED FOR. I THEN SENT AN EMAIL ASKING THEM TO PLEASE CANCEL THOSE OPTIONS AND MR PRICE WESTGATE MALL ALSO SENT THEM A FAX TO CANCEL THOSE 2 OPTIONS, THEY ONLY CANCELED 1 OPTION.<br> <br> SO I REFUSED TO PAY MY OCT ACCOUNT BECAUSE WHY SHOULD I PAY FOR SOMETHING I NEVER ASKED FOR OR SAID YES TO?? <br> THEY JUST ADD OPTIONS TO YOUR ACCOUNT AND YOU SHOULD JUST PAY AS THEY WANT YOU TO?? <br> <br> AFTER NUMEROUS EMAILS SENT TO MRPRICE I GOT A CALL FROM SOMEONE SAYING MY ACCOUNT IS IN ARREAS AND THAT THEY WANT PAYMENT, I STILL REFUSE TO KEEP PAYMENT ON HOLD UNTIL THOSE OPTIONS HAVE BEEN CANCELED AND THAT THEY CAN SEND ME A NEW STATEMENT FOR OCT AND NOV. THEN I WILL BE HAPPY TO PAY<br> <br> I THINK ITS A UNAPROPRIATE TO JUST ADD OPTIONS ON YOUR ACCOUNT AND THEY EXPECT PAYMENT <br> <br> I HAVE NOT YET RECEIVED A CALL EVER SINCE THEY CALLED ME TO NOTIFY THAT I MISSED A PAYMENT<br> I SAY THAT S BAD SERVICE!!

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Replies (1)
Mr Price
Mr Price's reply19 Nov 2015, 11:15
Official
Hello TashaQ_01,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks
Mr Price