Mr Price 360 degrees failed insurance

Mr Price 360 degrees protection plan claim customer service is bad . I am still in process of waiting update regarding the claim I processed a week ago . When I follow up via phone I was informed that no supporting documentation was provided. On online claim , the system won’t allow a customer to proceed with the claim if missing information is missing. I have been phoning for updates with no luck !!! Once this matter is settled I will cancel my Mr Price account and take better plans with banks that can provide better service. Very bad customer service when in need