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Olivia-Kourtney Ndlovu

1 reviews | Active since Nov 2015

03 Nov 2015, 10:15

Mr Price

I went to Mr Price in Kerk Street with my boyfriend in the JHB CBD. We found an item for him quite easily, however we struggled with mine, due to lack of sizes. It wasn't a problem a major problem, but what upset me is that the store closed 15 minutes before they were supposed to, and I felt very rushed. On top of that, the Sales Assistant started to mop the floor, and when I went to the next aisle, she told me not to go there, as it was wet. I politely told her I needed to get her a top there, and she clicked her tongue at me, and swore under her breath in her language. My boyfriend was angry, and upon telling the Manager, she didn't care as well. I've never experienced bad service with Mr Price. But this was truly disrespectful, and I will NEVER return there. Service is pitiful!!! Northgate, Sandton City and Fourways are of a much higher standard of service.

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Replies (1)
Mr Price
Mr Price's reply03 Nov 2015, 10:40
Official
Hello Kourtney21,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price