RM
Refilwe M

1 reviews | Active since Nov 2016

22 Nov 2016, 12:44

Mr Price -

<p>I got a call from Mr Price sales person last and he told me that Mr Price offers sim card as a reqard sim for customers to thank them for being loyal and that the sim card is worth R250 airtime and i do not need to pay for the airtime. Today i recieve a statement which show an addition of 350 on my account cause of the simcard. I call the call center for assistance by Nhlanhla Gumede at the call center i am now told that i have to pay that money because the airtime is loaded. i asked to call the sim but i can not even have proof to show that my sim is cancelled. The same call is the call that my mom also recieved that she has been awarded with a free simcard from MrPrice. This is wrong you can not trick people into having contracts with you; if i did not check on my statement i would have been payin g for the simcard i have not request thinking its just a reward for my loyalty to Mr Price. i am so angry its really a bad way to treat your customers i am closing my account and mom s account with Mr Price. Any1 who has recieved a call from Mr Price check statements they tricking you into contracts you not aware of.</p>

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Replies (1)
Mr Price
Mr Price's reply22 Nov 2016, 15:29
Official

Good Day

Please accept our sincerest apologies regarding the service you have received, We truly understand your frustration, we thank you for bringing this to our attention your complaint has been escalated to our Mrp Mobile team who will handle this matter personally with you.

Many Thanks

Mr Price