Mr P online

My daughter placed an order online on 04 June 2021 with Mr P. The order was also paid for. We have requested it to be delivered at the Cradlestone Mall branch. On 15 June we received an e-mail saying that the parcel was delivered. We went to the store on 16 June, only to be told it was not delivered at the store, it was done door to door. I phoned Mr P customer services on 17 June and every single day thereafter, and logged a query or trying to find out what the status of the query is. To date, a week later, I am still waiting for an answer as they are saying they are waiting for feedback from the couriers as to where the parcel was delivered to. I have send 2 e-mails, getting an automated reply. Every time I phone, I am put on hold for more than 20 minutes and then I drop the call. I was told that it was delivered to the adress Robert Broom Drive. We stay in a complex. They cannot give me a unit nr or name. Nobody has signed for anything.