MR P Insurance

I have 2 phones insured with MRP which I pay for with my account and I had one replaced., It is a hassle trying to get hold of them trying to figure out if the new replacement device is covered as well. I have tried numerous times and I am sent from pillar to post. I still don't know what devices are covered. I am at my wits end. The agent I spoke to was very rude and she put me on mute and cut thee call.

I have asked to be sent my insurance documents but I have not been sent this. I am scared that if I need to claim, I will be told I am not covered for the replacement device.