MR P INSURANCE

I really don't want to give a bad review. But this comes as a last resort. I have tried emailing, send private FB messages and yet no-one gets back to me. THe call-centre is a drop-the-call centre and I understand that people are working from home, but then they need to respond to emails. I submitted an insurance claim, in terms of one of the policies that I have with MrP, and I want at this stage is acknowledgement that the claim has been received. Please could someone, anyone, get back to me.