Mr Online issue

Mr Price has always been one of my go-to stores, but this past week has been rather disappointing. My online account shows that I have three items in my cart, while my bag is empty. Because of this, I missed out on all the online specials, and the stores were ridiculously packed because of Black Friday. I reported the matter via the WhatsApp line on Thursday, and again yesterday. On both occasions, I was told to wait 3–24 hours, log out, and log back in, and that my account would be resolved. I did all of that, but the issue is still the same. I guess I won’t be shopping online again, and I’ve now missed out on both Black Friday and Cyber Monday deals. I really hope the Mr Price team sees this in time and assists. Even with this bad experience, I still speak highly of them & have faith