mr inconveinance

<p> </p> <p>I ordered some clothes via Mr Price Online on the 10/01/2016 to be derived to my home address and I paid R45.00 for delivery as I was told that it will take 2 to 5 days . I called the contact centre</p> <p>On the 17/01/2017 to enquire about the delivery of my goods and I spoke to Nontando who told me that my goods are at the post office as I put in a PO BOX number on the delivery address and she gave me a reference number for my goods to be collected at the Post Office .</p> <p> </p> <p>I went to the Post Office on the 18/01/2017 and I was told that they don’t have my goods with them and the reference number I have is not on their systems . I call the Mr Price call centre again and spoke to Nontando who told me that my goods are at a post office in Ennerdale and she couldn’t explain how they got there or what they are doing there . I ordered online cause I don’t have time to go to the shops and I chose the 2 to 3 days cause I have a trip planned .</p> <p> </p> <p>I will not be paying for a service that doesn’t work . I want my goods before Tuesday or I want a full refund will my delivery fee included .</p> <p> </p> <p>Nontando said she will escalate the matter this was on the 18/01/17 even to date she has not gotten back to me. i have made numerious calls to the mr price contact centre number to find feedback & to check where my goods are but i am being refered to Nontando. the weird thing is this Nontando who has my feedback is never available, she is always on tea & lunch. i have been waiting on her to call me back until now & the the time is 18:30 pm.</p> <p> </p>