More than a week without goods and money

On Wednesday 24 February my 18 y/o daughter attempted to purchase around R500 worth of clothes at Mr Price at the V&A Waterfront. She used her Standard Bank MasterCard on their fancy new payment system. The machine said declined, but she got an SMS from Standard Bank that the money was off her account. According to the attendant the payment did not go through on their system, so she was told to pay again (which she refused, since she already paid). She was then told that there was nothing that they could do. She had to come to the shop with her bank statement to prove that the money was paid to them. She took the bank statement on Friday 26 February, proving that the money went from her account to Mr Price, and they still told her there is nothing they could do. I called the branch on Tuesday 1 March and was promised by Dean Rive that it will be sorted out. <br> <br> It is now 9 days after the incident, 4 trips to the shop, 1 trip to the bank and 1 phone call later and it is still not sorted out. This is absolute pathetic service and I will spread the word. I want the money refunded immediately - not the clothes, and I will tell her never to shop at Mr Price again!