RK
Rick K

1 reviews | Active since Mar 2013

02 Mar 2015, 09:37

Money Taken ,no product.

On sunday the 1st of March 2015, my wife and i went to Mr Price Kids Key West to buy clothing for my Daughter. After getting the clothes we needed we proceeded to the till to pay. I normally don't carry around cash and therefore use my card to make the payments.<br> The lady that works in the store took my card and swiped it. She did not ask me if i was using a savings or Cheque account! And selected Cheque on the speedpoint. the card declined and she made the same mistake for the second time. after the second time , she asked if she could try again, i immediately said no i''ll go and draw money from the ATM. I left the clothing on the counter and made my way back to my car. just as i left, i received a message on my phone (Notify Me) the money has indeed been taken from my account.

0
Replies (1)
Mr Price
Mr Price's reply02 Mar 2015, 16:09
Official
Hello Ricky031,

We would like to apologise for the poor service received at our Key West branch and would like to thank you for taking the time to bring this matter to our attention.

Your concerns regarding the individuals involved is escalated and the team will contact you with feedback.

Mr. Price's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.

regards
Mr. Price