Money Debited - No order

The support at customer service has gone down the drain - I placed an order on Monday and the funds have been debited from my account yet no orders have been placed. Today I contact the helpdesk Clancy tells me it will take 24-48 hours to trace my payment- it was online card payment it doesnt take that long to trace. I asked what happened to my order, she says "It could have been a system issue" - that is not my problem, why must I wait that long ?? when i followed up again to get an update, Clancy again answers to say " I told you that it will take 24-48hours". The funds came of my account and I want to know whats going on. The customer service is horrible. I did even get a "Apology for a system error on our end but we are trying our best to get your query resolved. Seems like customer support is annoyed to give service.