AB
Adel B

1 reviews | Active since Mar 2015

01 Sept 2016, 13:17

"Mobile Paypoints"= UNSAFE

<p>Mr Price has gone with the latest technology regarding card payments. It allows staff to stand on the opposite side of the que than the tellers and offer clients who pay by card to transact by them at their makeshift "till". This involves 2 devices to process the transaction. most of the clients in que decline this offer as we DONT FEEL SAFE with this new technology.</p> <p>we stood waiting for 20 minutes. the 2 ladies offering this new solution stood there looking pretty most of the time as the clients declined.</p> <p>The que would move FASTER if they had operated the proper cashier tills.</p> <p>Listen to your clients!!!!</p> <p>It was month end and over lunch period, only 2 tellers were operating as the 3rd teller had to constantly assist the 2 permanent tellers, whilst the other 2 "tellers" were standing there doing nothing.</p> <p>It was brought to Ethans attention as a customer complained, but nothing changed, we still waited another 10 minutes</p> <p> </p> <p>My credit card and identity is my responsibility, can you ensure100% that this new device is 100% safe???</p> <p>is Mr Price going to refund my money when my bank account is cleared out or come with excuses such as my negligence and it could have been any other merchant???</p> <p>I was 15th in que and i waited for 40 minutes, and there were many clients behind us as time passed, only 3 clients dared the new option and the rest declined. but they still paid with their cards at the counter where they felt comfortable. so you had 2 operating cashiers where you could have had 4</p> <p>Review your process please</p>

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Replies (1)
Mr Price
Mr Price's reply01 Sept 2016, 14:56
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by Management, who will handle this matter personally with you.

Many Thanks

Mr Price

Best regards,