Missing voucher credit restored

Today I realised that the credit on a MRP gift voucher disappeared. I contacted their customer service via e-mail and was assisted by Justin Doravaloo. He explained that one should use the full credit amount on a gift voucher or else the remaining credit will be forfeited. I had to send information regarding the voucher and previous purchase. Within less than two hours the issue was resolved and the remaining credit was loaded back onto the card. I am quite impressed. Thank you Justin!