Missing Order (2nd time in 2 months time)

I placed an order on the 26th of March, I called in yesterday to find out what is happening to my order and I was told the order is just "hanging" and it is in a "submitted" status.I was told the order has been escalated to the warehouse and I will receive feedback within 24 hours. Today when I checked, the order is still on a submitted status, and when I called in this morning, Jessica who answered, said I called in yesterday and the order is escalated I just need to wait, She did not even take my order number to check on the current status of my order after escalating, then she told me it takes 24 / 48 hours. I dropped the call because it was as if I was bothering Jessica with my query. Can someone give me feedback today without me having to call / email?I want the order status updated today whether it be a refund / or delivery of all the items. Last month when I placed my order, the order was "stuck" and not dispatched, so I had to call to enquire (***)

THE SERVICE IS RIDICULOUS, I am a regular buyer on the Mr Price platform and I am highly disappointed.