Missing items and missing customer care

On 07 March I contacted Mr Price via their social media platform requesting contact information for the department that could assist with missing items from an order. Via their social media they requested information about the order and missing items which was sent. I made contact again on 18 March and again on 28 March and again 01 April and 16th April and just get a "we are looking into it'' response each time. Does it really take 2 months to sort out?